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+title:         "Introducing JIRA Service Desk"
+date:          2015-04-13 20:21:14 UTC
+modified_date: 2015-04-13 20:21:14 UTC
+author:        "Apache Infra Team"
+url:           "https://blogs.apache.org/infra/entry/introducing_jira_service_desk"
+---
+<p>As part of our ongoing efforts to streamline our service offerings, and to make it easier to interact with the Infrastructure team we are launching an instance of JIRA Service Desk. </p> 
+  <p>This should make it much simpler to submit common JIRA issues, such as SVN-&gt;GIT migration, New wiki, New JIRA project, etc. The forms ask for the minimum amount of data we would need to complete the request. </p> 
+  <p>One common theme we found that delayed resolution was needing additional information to action tickets. Service Desk allows us to request the exact information needed for a specific task. </p> 
+  <p>We would like to ask everyone to start using this to submit new issues. You can access this new service here:  <a href="https://helpinfrahelpyou.apache.org">https://helpinfrahelpyou.apache.org</a>   or  <a href="https://infrahelp.apache.org">https://infrahelp.apache.org</a></p> 
+  <p> </p>
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