| layout | title | nav_order | permalink |
|---|---|---|---|
default |
Support |
30 |
/support |
Free non-priority support is available via GitHub:
- Structurizr for Java, DSL, PlantUML/Mermaid/etc exporters: Issues and discussions
- Cloud service: Issues and discussions
- On-premises installation: Issues and discussions
- Lite: Issues and discussions
- CLI: Issues and discussions
Community discussion is also available via the Slack workspace and the private Discord server for members of the Structurizr Patreon.
Please note:
- Questions and requests for support via e-mail/LinkedIn/X/etc will be ignored - please use the GitHub links above.
- Do not raise issues on Slack/Discord as they will likely be missed - please use the GitHub links above.
- GitHub issue/discussion notifications are disabled - paid support packages are available if you need priority support.
Priority support packages are available to diagnose and resolve issues in a timely manner, in a 3rd line support capacity, on the basis that you will be running the latest version of the software within a 3 month period of its release. Paid support excludes:
- 1st and 2nd line support.
- Performing installation/deployment of the software.
- Performing configuration/integration with your identity provider or data storage.
- Backing up or restoring the software and/or data on your infrastructure.
- Keying, importing, converting, or manipulation of your data.
- Training on the operation and use of the software.
- Any changes made to the software by yourselves or a third party (i.e. you are running a fork of the software).
- Backports of features, bug fixes, and security patches from the latest version of the software.
- Assistance and guidance related to diagramming/documenting your own software (see Visualising software architecture with the C4 model for a 1-day workshop to learn about the C4 model).
Support hours are Monday-Friday, 09:00-17:00 UK time, with the target response time varying based upon the support package. Support can be done via a combination of GitHub issues and e-mail. We do not provide any support via telephone or video conference.
2025 pricing is as follows:
| Package | Target response time | Price per year |
|---|---|---|
| Gold | 1 working day | £50,000 GBP |
| Silver | 3 working days | £25,000 GBP |
| Bronze | 5 working days | £15,000 GBP |
Prices are per year, and cover a single on-premises installation.